Thank you for choosing our company for your purchase. We strive to provide you with the highest quality products and excellent customer service. We understand that sometimes, returns may be necessary. However, we have a strict policy in place where we do not accept returns unless the product is damaged from our side.
To ensure that we have proper documentation in case of a damaged product, we require customers to record a video while opening the package as proof for our website. This video will serve as evidence that the product was indeed damaged from our side. Please ensure that the video clearly shows the damage to the product, the packaging, and any other relevant information that can help us determine the cause of the damage.
If you receive a damaged product, please send the video along with your order details to our customer service email within 48 hours of receiving the product. Our team will review the video and determine if the product was indeed damaged from our side. If it is found to be our fault, we will provide you with a replacement.
Please note that we do not accept returns for any other reason, including a change of mind or an incorrect order. We encourage our customers to carefully review their orders before placing them to avoid any misunderstandings.
Thank you for your understanding and cooperation in this matter. If you have any questions or concerns, please do not hesitate to contact our customer service team, and we will be happy to assist you.
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